To make an appointment call 01373 474424
Privacy Policy

Who we are

Cloud9 Beauty Clinic
16 Palmer Street,
Frome BA11 1DS

In this privacy policy references to 'we' or 'us' refer to Cloud9 Beauty Clinic.This policy will explain what information we collect about you and how we use it.

The information we collect and how we use it

At Cloud9 Beauty Clinic we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the best possible service for our clients. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 2 years.

For transparency, this is how each service we provide uses the information we collect.

Beauty related services

We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes and records with respect to services we undertake to ensure we maintain and exceed our level of service.

We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.
Appointment confirmations and reminders

We may contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.


We do not undertake phone, mail, email or SMS marketing of any kind.

How to contact us

You may contact us at to:
• Request a discussion about our Privacy Policy.
• Request information we have stored about you.
• Request we remove all identifying information about you.
• Make a complaint.

You also have the right to complain to the Information Commissioner's Office. Find out on their website how to report a concern:

Cloud 9 Beauty Clinic

16 Palmer Street • Frome • Somerset • BA11 1DS •
Telephone: 01373 474424

© Cloud 9 2008. Design by Andy Irving.